SI · MK · AL · HR · RS · BA · Health & P&C

The AI Claims Employee for SE Europe insurers,
scale operations as fast as you scale sales.

DocuGenius automates claim intake, validation, and routing for regional insurers. Built for the markets growing 11–66% per year, where the team that processes claims fastest captures the share.

EU on-prem available
Pilot under 1 day
From €500/month

Claims automation for SE Europe insurers

Regional insurers across SE Europe are riding double-digit premium growth without the team to match. DocuGenius lets the same team process 2–3× the claim volume with editable rules and a full audit trail, deployed in weeks beside your existing core.

How it works

From any claim document to your core system

Three steps: ingest, apply your rules, push structured output. Sits alongside your existing stack.

1

Ingest insurer documents in any format

Health claims, property losses, motor, PDFs, scans, photos, portal uploads from across SI / MK / AL / HR / RS / BA. Multi-LLM agents handle the document chaos.

2

Apply your decision rules

Local compliance and claims teams own the rules directly. Visual decision flow, as intuitive as editing a spreadsheet. No developer tickets, no release cycles, no waiting.

3

Push to Salesforce or your core system

Structured output pushes straight into Salesforce via our AppExchange app, or to regional ERPs and legacy cores via standard APIs and file imports. Sits alongside your existing stack, no rip-and-replace, no 18-month integration.

Outcomes

What teams report

+66%

Health insurance premium growth in North Macedonia in H1 2024, the volume is here now.

2–3×

Claim volume the same team handles with the AI Claims Employee deployed.

Same-day

Customer turnaround for clean claims, vs. 3–10 business days manual.

Where are you on the curve?

Three or more true? You've outgrown manual processing.

No case study needed — score your own operation. These are the thresholds where adding people stops keeping up with the volume.

  • Clean claims take more than 3 business days to reach the customer.
  • More than 20 claims a week per handler are stuck in manual review.
  • Over 30% of claims get bumped to a senior for sign-off.
  • Less than 40% of claims flow straight through without rework.
  • Premiums grew 11–66% this year but your claims team didn't.

The cost of standing still: at a loaded cost of €25–50 to handle a claim by hand, a 5,000-claim month is €125k–250k of processing — most of which never needed a person. Every day a clean claim waits is turnaround you're losing to a faster competitor. DocuGenius clears the routine work so the same team handles 2–3× the volume, with same-day turnaround on clean claims.

See it on your own documents

A 15-minute walkthrough on a real document — yours or ours. Pilot environment live in under a day.

Differentiators

DocuGenius vs. manual processing / generic OCR / RPA

Regional insurers don't need a US enterprise SaaS quote. They need a deployment in weeks.

Built for SE Europe

Built by ITQuarks in Skopje. Regional team, regional language support, sized for the markets we operate in.

Manual / generic OCR / RPA

US / UK SaaS vendors without regional presence, regional language support, or local rule engines.

Pilot economics

From €500/month Starter. Pilot live in under a working day. ROI visible in weeks.

Manual / generic OCR / RPA

Enterprise SaaS quotes from €100k+/year. Six-month implementations before first claim flows.

Local rule ownership

Visual decision rules edited by your compliance and claims team. No developers needed.

Manual / generic OCR / RPA

Black-box AI you can't audit, or RPA scripts that break with every form change.

Common questions

Frequently asked

No, this is who it's built for. Starter is €500/month, not €100k+/year US SaaS pricing. Workflows configured for the regional claim mix (health, motor, property), not a US insurance template. We're in Skopje, our pilots in SI/HR/MK/AL/RS take days, not the six-month enterprise rollout you'd get from a US vendor.

Explore other solutions

Related reading:

Get a 5-min walkthrough on your documents

Share your use case, we'll come prepared

  • We'll walk through DocuGenius on a real document, yours or ours
  • From signed contract to live in under 2 weeks
  • Every decision logged and rule-traceable for audit
  • Your data stays yours - we never train on it

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