The AI Claims Employee for UK insurers —
process claims 75% faster, audit-ready for FCA Consumer Duty.
DocuGenius handles claim intake, validation, and routing for UK PMI and P&C carriers. Built for the £7.02bn PMI market and 8.43 million policyholders UK insurers are scaling to serve.
From claim document to audit-ready settlement
Three steps: ingest, validate against Consumer Duty rules, route with full evidence trail.
Ingest UK claim documents
PMI claim forms, hospital invoices, GP referrals, P&C loss notifications, photos, portal uploads. Any format, any quality, any source — multi-LLM extraction handles the lot.
Validate with no-code decision rules
Deterministic rules check policy eligibility, completeness, and Consumer Duty fairness. Your compliance team edits the rules directly — no developer tickets, no release cycles.
Push to Salesforce with full audit trace
Clean claims push straight into Salesforce via our AppExchange app — claim data and evidence chain attached together. Exceptions route to adjudicators. FCA reviewers see the decision, the rule, the model, and the reviewer signoff on demand.
What teams report
75%
Reduction in claim resolution time at AI-enabled carriers (30 days → 7.5 days).
8.43M
UK PMI policyholders — strongest market penetration since 2008, growing 13.83% year-on-year.
64%
Claims is the highest AI-adoption function in insurance — vs. 34% across all functions.
DocuGenius vs. Tractable / Sprout.ai / generic IDP
UK PMI is multi-line, regulated, and procurement-heavy. Most incumbents solve one slice.
DocuGenius
Handles PMI, motor, property, travel, life on one platform with one rule engine.
Single-line / black-box AI
Tractable is motor damage only. Sprout.ai targets PMI as a black-box AI.
DocuGenius
Every decision logged with the rule, model, and reviewer signoff trail. Stands up to FCA enforcement scrutiny.
Single-line / black-box AI
Generic audit logs not designed for the FCA's stated enforcement posture on claims handling.
DocuGenius
Available day one. DORA-aligned ICT vendor profile for tier-1 procurement reviews.
Single-line / black-box AI
Mostly US-cloud or UK-SaaS. DORA gaps that procurement and InfoSec flag at vendor review.
DocuGenius
Listed on Salesforce AppExchange — claim data and audit trail push straight into your instance, security-reviewed by Salesforce.
Single-line / black-box AI
Bring-your-own ETL pipeline. Custom integration project per deployment.
Frequently asked
See DocuGenius in action
Book a 30-min demo
What you'll get
- Cut document review time by 60–80%
- From signed contract to live in under 2 weeks
- Every decision logged and rule-traceable for audit
- Your data stays yours - we never train on it
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